If your account is suspended or cancelled, you may lose your number unless all arrears are paid. We will hold a number for 14 days after the suspension of an account. Please ensure the account is paid...
We recommend that all available call credits are used before cancelling your account. Unfortunately, unused credits cannot be reimbursed and will be forfeited....
There is no lock-in contract with this service. You may close the account at any time. If you are taking (porting) your number to another provider, the new provider may charge a porting fee....
Please keep your contact information up to date by logging into the Vonex Customer Portal when it is made available to you, calling 1300 731 048 or emailing residential@vonex.com.au You must notify us...
Please refer to the applicable Customer Information Summary for international call inclusions. Please note that calls to some countries have been barred due to fraudulent activity....
Vonex's Residential Plans have one phone number (DID) included as standard. Should you wish to have additional DIDs linked to your Plan, a fee of $2.00 applies to each additional DID per month....
If you are not bringing your number from another provider, you will be allocated a new phone number....
Yes, you can bring a phone number from another provider by providing proof of ownership. Porting is free. ...