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Speed dials

Login to the MyAccount Portal and select Phones from the menu on the left.

Select Buttons across the top.

You will then see the current lines assigned to the phone and the current function of the line. (Line, Monitor, Speed dial).

Line 1 is unable to be changed and will remain as Line. Select one of the other lines and change the function to Speed Dial.

Enter in a name under ‘Speed Dial Name’, then input the number under ‘Speed Dial Number’.

Click Update, after this please reboot your handset, within approximately five minutes the phone should update and the monitored line will display on the handset.

 

Using a Speed Dial

For Yealink and Cisco handsets, press the number corresponding to the Speed Dial entry that you wish to call, and press the ‘dial’ Soft Key.

Example: If you have configured Speed Dial entry #2 with the number ‘0280088000’, then you only need to press ‘2’ on the keypad, and ‘0280088000’ will automatically be dialled.

Follow me (ring multiple numbers in sequence)

Follow Me is a handy call‐directing feature that allows you to forward incoming calls to multiple numbers or to voicemail.

For example, you can redirect calls coming in to your desk phone to your mobile when you go out, so you can still answer calls when people try to call your office. The next step might be to redirect to your business partner's mobile or to voicemail.

1. Login to the MyAccount Portal and select ‘Phones’ in the left menu.

2. Click on the ‘Follow Me and Voicemail’ tab in the top menu and then ‘Add Follow Me’ and select one of the following:

• ‘Redirect immediately to Follow Me list’ ‐ sends calls to the numbers on your Follow Me list straight away,

• ‘Redirect to Follow Me on busy or no answer’ ‐ sends calls to your Follow Me list if you don't answer after a certain amount of time (you can adjust the time),

• Follow Me & Voicemail: ‘Redirect to Follow Me list then Voicemail on busy or no answer’ ‐ sends calls to the numbers on your follow me list, and if none answer, sends the call to voicemail.

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  1. Jay Wellsmore

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