Configuring your phone settings in the Customer Portal

Once your service has been migrated and you have retrieved your login details to the Portal by following the process listed here, you will be able to conveniently configure your settings online via the Vonex Customer Portal.  Please note, the phone configuration tool is only accessible to users within Australia. 

1. Visit www.vonex.com.au and log into the Vonex Customer
2. Click the ‘Phone Configuration’ tab
3. You must log in again using the same credentials as before – your new Vonex Account Number and password.
4. Click the ‘Login’ button.

The dashboard provides an overview of your call history (recent calls, missed calls) and lets you quickly navigate to call forward settings via the shortcut.

View Call History

1. Navigate to the top menu and click ‘Applications’.  
2. Select ‘Call Detail Records’ from the dropdown list.
3. Filter your call history by direction (inbound, outbound or local), status (answered, missed, voicemail, cancelled, failed), caller ID and more.

Configuring Call forward

1. Navigate to the top menu and click ‘Applications’.  
2. Select ‘Call Forward’ from the dropdown list.
3. Click on the number or extension you wish to configure.
4. Set up call forwarding number, on busy, no answer, not registered, follow me, Ignore busy and do not disturb.
5. Click the ‘Save’ button in the top right corner to activate your new settings.

Setting Up Voicemail

1. Navigate to the top menu and click ‘Applications’.  
2. Select ‘Voicemail’ from the dropdown list.
3. Configure the following settings for each extension: Voicemail password, Enable or disable the voicemail tutorial, Update your email address and Enable or disable the voicemail feature.
4. Click the ‘Save’ button in the top right corner to activate your new settings.

Listen, Download or Delete Voicemail Messages

1. Navigate to the top menu and click ‘Applications’.  
2. Select ‘Voicemail’ from the dropdown list.
3. On the Voicemail menu, under Tools, click ‘Messages’ to access a list of recorded messages and details, including when the message was created, called ID information, message length and file size.

To listen to recorded messages, click the ‘play icon’ under Tools.

To download recorded messages, click the ‘download icon’ under Tools.

To delete messages, select the messages you would like to delete by clicking the checkbox to the left. Click the black ‘Delete’ button in the top right corner.

Navigating Back to the Dashboard

To return to the main dashboard at any stage, click ‘Home’ from the top menu and select ‘Dashboard’ from the dropdown list.

Logging Out

When you’re ready to log out, click ‘Home’ from the top menu and select ‘Logout’ from the dropdown list.