Why are we migrating? Vonex's Residential VoIP Services are currently hosted on a legacy server. For Vonex Customers to experience our full-service offering, all services must be transferred to our ad...
What plans are available to Migrating Customers? Four Residential Plans are available exclusively to Migrating Customers with no connection fees attached. Please click the following links to view the ...
When will I receive my bills? Vonex has proudly implemented a paperless billing system. Bills are generated at the start of the month and can be viewed via the Vonex Customer Portal. You will receive ...
Is there a fee for additional phone numbers (DIDs)? Vonex's Residential Plans have one phone number (DID) included as standard. Should you wish to have additional DIDs linked to your Plan, a fee of $2...
Once your service/s has been migrated, you can manage your account, make a payment and configure your phone settings quickly and easily, 24/7, conveniently from any smart device in the new Vonex Custo...
Once your service has been migrated and you have retrieved your login details to the Portal by following the process listed here, you will be able to conveniently configure your settings online via th...
Forgot your password? Follow these simple steps to reset it. To reset your password, visit https://consumer.vonex.com.au/ and click on ‘Reset Password' Enter your Vonex Account Number. You will find...