Resetting your password for the Customer Portal

Forgot your password?  Follow these simple steps to reset it. 

1. To reset your password, visit https://consumer.vonex.com.au/ and click on ‘Reset Password'
2. Enter your Vonex Account Number. You will find this on your bill.
3. Enter the email address and phone number associated with your account.
4. Set a new password that is at least twelve (12) characters long and contains letters and numbers.
5. Click the blue ‘Proceed’ button. You will receive an email to confirm that your password has been updated.

Note: You will not be able to access the Customer Portal or reset your password until your service/s has been migrated.  Please wait for confirmation via email.

Received confirmation of migration and trying to access the Customer Portal for the first time? Click here for instructions to retrieve your one-time password.