What plans are available to Migrating Customers?

Four Residential Plans are available exclusively to Migrating Customers with no connection fees attached.

Please click the following links to view the Customer Information Summaries for each Plan.

• Vonex Cloud Home Loyalty Saver Plan
• Vonex Cloud Home Home Saver Plan
• Vonex Cloud Home Aussie Hero Plan
• Vonex Cloud Home Global Hero Plan

Can I change my recommended Plan?

We understand that our recommendation/s may not suit your needs. Please call our friendly Consumer Support Team on 1300 731 048 or email residential@vonex.com.au to change your Plan. Requests will be recorded by our Team and applied within ten (10) business days of the migration of your service/s.

Where can I find out more about Vonex's Residential Phone Plans?

Find out more about Vonex's Residential Phone Plans by contacting our friendly Consumer Support Team on 1300 731 048 or by emailing residential@vonex.com.au

I don't wish to continue my service. Can I cancel before the migration?

Yes, you may cancel your service without penalty; however, we recommend using all existing call credits prior to cancellation. Unfortunately, unused credits cannot be reimbursed and will be forfeited.

To discuss your options, please call the Vonex Consumer Support Team on 1300 731 048 or email residential@vonex.com.au