Auto Top-Up
Set-and-forget with Auto Top-Up, our easy and convenient payment process.
With an Auto Top-Up in place, $5 will automatically be deducted from your nominated Visa or Master Card when your call credit falls below the plan minimum of $5. You will also receive an email notification before and after an auto top-up has been processed.
For example, you are on the $10 Home Saver Plan, which includes all local and national calls. A recent call to a mobile (not included in the Plan) has resulted in your call credit balance dropping to $4.50. You will receive an email stating that an auto top-up has been triggered to occur shortly and another notification when the transaction is successful. Once the $5 Auto Top-Up has been processed, your call credit balance will be $9.50. To ensure your call credit remains above the minimum of $5, additional Auto Top-Ups will occur when the balance drops below $5.
Online Top-Ups
Make additional payments online anytime by visiting www.vonex.com.au and logging into the Vonex Customer Portal.
Click 'Make a Payment', enter your details and click the 'Pay Bill' button to proceed.
Accepted payment methods are:
- Visa & Mastercard Credit Cards
- All Debit Cards displaying the Visa or Mastercard logo
Phone Top-Ups
If you need assistance to make additional payments, please contact our friendly Consumer Support Team by calling 1300 731 048. Accepted payment methods are:
- Visa & Mastercard Credit Cards
- All Debit Cards displaying the Visa or Mastercard logo
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