Vonex has proudly implemented a paperless billing system. Bills are generated at the start of the month and can be viewed via the Vonex Customer Portal....
Auto Top-Up Set-and-forget with Auto Top-Up, our easy and convenient payment process. With an Auto Top-Up in place, $5 will automatically be deducted from your nominated Visa or Master Card when your...
Yes, all Vonex Prepaid Residential Plans must maintain a minimum call credit balance of $5, allowing calls not included in your Plan to be made....
When your call credit falls below $5, Vonex will send you a notification to advise that an Auto Top-Up will soon be processed on your behalf. Should the first transaction fail, we will be in touch aga...
Add extra credits to your account anytime by logging into the Vonex Customer Portal or calling the Consumer Support Team on 1300 731 048 to pay over the phone....
When your bill is calculated, available call credits will be used to offset the amount owing on the monthly plan fee. The $5 minimum call credit balance must also be replenished at the time of payment...
You will receive a warning message when your call credit balance falls below $1 and another when the balance hits $0.00. At a $0.00 credit balance, calls to numbers outside of 000 Emergency and the Vo...
If your bill is not paid by the due date, you cannot make calls from your service until the account is paid in full, including $5.00 minimum in call credit. If your account is still outstanding after ...