Call park & pickup

The Call Park and Pick feature is useful if you pick up a call, but then decide to move to a more private, quiet location.

You can park a call without specifying a receiving extension, and then pick up this call from any other phone on the same Virtual PBX Account and continue to talk.

NOTE: Both incoming and outgoing calls can be parked and picked up again. A maximum of 10 calls can be parked at the same time.

 

Parking a Call

1. While on an active call, dial the following code on the keypad of your phone: *2700# The call will be placed on hold and the other party will hear the ‘Music on Hold’.

2. An audio cue will tell you what ‘Parking Slot’ number the call has been parked in. Note down or memorise this Parking Slot number (Example: 701).

The audio cue will be repeated, so don’t worry if you miss the number the first time.

3. Once you have the Parking Slot number, disconnect the call as per normal.

 

Picking up a Previously Parked Call

1. Find a phone from which you want to continue the call – the location of the phone does not matter, as long as it is on the same Virtual PBX as the original phone.

2. Dial the Parking Slot number.

3. The call that was previously parked will be picked up and you can continue to talk.

Remote call pickup

The Remote Pickup feature is useful if another phone is receiving an incoming call, and you want to answer that call on your own phone instead (for example, if the other phone is unattended but you cannot leave your desk).

NOTE: Remote Pickup only works if your phone and the other phone are a part of the same Virtual PBX Account.

 

How to use Remote Pickup

To pickup an incoming call from another phone, simply dial ** and then either the Short Code (similar to extension number) or the MyNetFone number of the phone that you want to pick up the call from.

For example: Phone ‘A’ has a Short Code of 2000 and a MyNetFone Number of 09001234.

If Phone ‘A’ receives an incoming call, you can remotely pick it up from any phone on the same Virtual PBX account by dialing either **2000 or **09001234.

HINT: Ask your office IT Manager or the person who looks after the phone system to provide you with the list of Short Codes for phones you frequently call within the Virtual PBX.