What methods of payment do you accept?
Payment option is credit card only. Details must be supplied during the order and payments will then be processed automatically on the renewal date each month.
How and when are invoices sent out?
Invoices are sent free of charge by email. You need to provide a valid email address to receive your invoice.
We operate anniversary billing. This means that if you activate a service with us on days 1-28 in a given month, we will bill you on that same date each commencing month. Where your service is activated on days 29-31, we will bill you monthly on the 28th day commencing the following month. For example, if you activate your service on the 30th January, we will bill you on the 28th of each month thereafter. If you activate on days 29-31, a pro rata credit will be applied to your account for the days not used.
Your service will be automatically renewed and billed on the same day each month unless you inform us you wish to cancel your service or you transfer your number to a new provider.
How do I change plans?
You can request to change to a plan of higher or lower value, the change will take place at your next renewal date. You may initiate the change via your online account.
Jay Wellsmore
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