Why was my Number Porting Request rejected?

Rejections can happen for a number of reasons which are outside the control of Vonex. For example:

Service Number Not Found         

The telephone number which you have provided may have been incorrect. Double check the phone number you provided, check it is the same as the number that appear on the bill or invoice from your current provider.

Once this matter is resolved, you may contact Vonex to resubmit the Porting request.

Inactive Service

The telephone number which you are trying to port across may not be active. You may have to contact your current service provider to verify the service number is active.

Once this matter is resolved, you may contact Vonex to resubmit the Porting request.

Disconnected Service     

The telephone number which you are trying to port across may have been disconnected recently, or may have been on a service called "Exchange Based Number Re-direction.

Unfortunately this solution only applicable when bundle with Business Voice Solution.

To port this number across under Category C - Complex Number Porting application, you may contact your phone service provider to change your phone number redirection service on non-prepaid subscription.

Once this matter is resolved, you may contact Vonex to resubmit the Porting request.

Complex Service - e.g. ISDN, Line Hunt etc

The telephone number which you are trying to port across may have or is part of the Complex telephony service. You may have to contact your current service provider or Telstra Carrier Check on 1800 150 436 to find out and remove the Complex telephony service is on the line.

Once this matter is resolved, you may contact Vonex to resubmit the Porting request.

Telephone Number/ Account Mismatch 

The provided Customer Account Number with your current phone provider is incorrect or does not match the telephone number on that account. Please check both phone number and customer account number and confirm.

Once this matter is resolved, you may contact Vonex to resubmit the Porting request.

Number currently being ported to another C/CSP

The telephone number which you are trying to port across cannot be processed due to an active order under process. This can be any order such as another porting request, service termination or relocation. You will have to contact your current service provider to verify the order and withdraw any active order.

Once this matter is resolved, you may contact Vonex  to resubmit the Porting request.