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Migration

  • MIGRATION OVERVIEW

    What is happening As part of the onboarding to Vonex, customers will be upgraded onto Vonex systems over the next 6-8 months.  These systems include the Vonex PBX, SIP Trunk, Virtual Fax, NBN and mobi...

  • Portal Access

    Our development team is busy creating a new customer portal that will allow you to manage your services, this is currently slated to be available to customers by 31st of January 2022 and will give acc...

  • Virtual PBX to Hosted IP

    Over the coming months, we will endeavor to migrate all existing services from My Net Phone legacy Virtual PBX product to Vonex's Hosted IP Solution As part of the migration process, Vonex's engineers...

  • Local Network Optimization for VPBX

    To ensure optimal connectivity and call quality for your Hosted IP product please apply the following setting within your local network  Ensure SIP ALG or any SIP smart feature is disabled Allow all t...

  • Vonex Virtual Fax

    Vonex Virtual Fax allows you to send faxes via a portal and receive faxes via email Faxes sent to your assigned fax number are delivered straight to your e-mail inbox as PDF documents - accessible fro...

  • Virtual Fax Outbound Email

    Sending faxes via email is a feature that can be requested for the Virtual Fax product  Once you have been given your credentials please use the following process to send a fax via email Note: faxes c...

  • SIP Trunks

    Vonex has recently acquired MyNetFone Business. As a result of this acquisition, we will be migrating your SIP Trunk services from the old MyNetFone system to the Vonex SIP system. We have taken great...

  • SIP Migration - 3CX Setup

    Please follow the following template to setup 3CX for Vonex SIP Trunk migrated from MyNetFone...